Distributed by Pallium Technologies Group
AXIGEN Mail Server is a carrier class messaging solution which smoothly integrates SMTP/POP/IMAP and WebMail. It offers unique configurability and security that allow system administrators to have full control of the email traffic.
Support Services
We believe technical support is one of the most important elements for a great working experience with AXIGEN Mail Server, therefore we are committed to ensuring a 2-hour average response time for any support level. Our experienced and dedicated team is offering human responses to all requests and is measuring success according to the number of satisfied customers.
FIRsT Support (FREE)
Vendor Support (in English):
- Software Maintenance
- Email support (24 hours response time)
- Web support
- Availability: 24 x 7 x 365
- Services: Installation, Migration, Configuration, Troubleshooting,
AntiVirus / Antispam Integration - Supplied by: Level 1 Support Engineers
Price
1-st year FREE,
20% of the License
fee as an yearly
subscription - after
Local Support
Pallium Technologies can provide on-site installation if you are located in the Southeast. This can include providing the e-mail server, client setup, DNS MX record, anit-virus, and anti-spam configurations.
Premium Support
Vendor Support (in English):
- Software Maintenance
- Email support (6 hours maximum response time)
- Telephone Support
- Web support
- Availability: 24 x 7 x 365
- Services: Installation, Migration, Configuration, Trobleshooting,
AntiVirus / Antispam Integration - Supplied by: Level 1 and Level 2 Support Engineers
Price
35% of the License
Price - yearly
subscription
Local Support
Pallium Technologies can provide on-site installation if you are located in the Southeast. This can include providing the e-mail server, client setup, DNS MX record, anit-virus, and anti-spam configurations.
Gold Support
Vendor Support (in English):
- Pack of incidents available for Premium Software Maintenance
users, containing:- Email support (3 hours maximum response time)
- Telephone Support
- Free Call-Back Hotline
- Availability: 24 x 7 x 365
- Web support
- Services: Installation, Migration, Configuration, Trobleshooting,
AntiVirus / Antispam Integration, Custom Feature Request
Assessment, Monthly Service Report - Supplied by:
- Level 2 Support Engineers
- TAM (Technical Account Manager) assigned
Price
Available on call
Other Specific Service Level
Package:
Pallium Technologies can provide on-site installation if you are located in the Southeast. This can include providing the e-mail server, client setup, DNS MX record, anit-virus, and anti-spam configurations.
Price
Pallium Technologies can provide specialized support at an pre-agreed price.